Terms and Conditions
These Terms and Conditions explain the rules for using One Spin, including how accounts, payments, promotions and other platform features work. By accessing or using the platform, you agree to follow these terms. They apply to your relationship with us whenever you use the platform, create an account or take part in an available promotion.
Account responsibilities
Provide accurate, current information when creating and maintaining your account. Keep your login details private and take reasonable steps to prevent anyone else from accessing your account. You are responsible for activity carried out through your account until you notify us of suspected unauthorised access.
Use one personal account and do not create or use accounts on behalf of another person. Keep your contact and payment details up to date. We may ask you to confirm account information or provide documents to complete verification, protect your account or review a transaction. Account checks may affect access to features or the processing of a withdrawal while a review is underway.
Eligibility requirements
You may use One Spin only if online gambling is permitted where you are located and you meet the applicable minimum age requirement. You are responsible for checking that your use of the platform is lawful. Do not access or use the platform if you are not eligible to do so.
Acceptable platform use
Use the platform for personal entertainment and follow these terms when using any account feature. Do not interfere with the platform, attempt to gain unauthorised access, use another person’s account or engage in dishonest activity. Do not exploit errors, payment issues or technical faults. If you notice a problem, stop using the affected feature and contact customer support.
We may review account activity where we have a reasonable concern about security, misuse or a breach of these terms. We may restrict or suspend account access while we investigate. Where a breach is identified, we may take further action, including closing the account or withholding affected funds, as appropriate to the circumstances.
Bonuses and promotions
Each promotion has its own eligibility rules and promotional requirements. Check the terms shown with an offer before opting in or making a qualifying deposit. Offers may have wagering requirements, game restrictions, maximum bet rules, expiry conditions or limits on winnings. These rules apply to the relevant promotion and bonus balance.
Promotions are for eligible account holders and may not be combined unless their terms allow it. We may refuse, amend or withdraw an offer where required to address misuse or an operational issue. If you have a question about an active promotion, contact customer support before using the bonus balance.
Deposits and withdrawals
Use a payment method that belongs to you and follow the instructions shown in the cashier. Available methods, transaction limits and processing options may depend on your account and payment method. A payment provider may apply its own terms or charges.
Withdrawal requests are subject to account and payment checks. We may ask for verification before completing a withdrawal and may return a request for correction if the details provided are incomplete or inconsistent. Keep your payment information current and contact support if you need help with a transaction.
Disputes and account questions
Contact customer support if you have a concern about your account, a transaction or the application of these terms. Include relevant details so we can review the matter. We will consider the information available and respond through an appropriate support channel.
Updates to these terms
We may update these Terms and Conditions when platform features, operations or requirements change. The current version applies from the time it is made available on the platform. Please review this page periodically. Continued use after an update means you accept the revised terms.